Clinical Trial Coordinator (Rater Services)

About the role

Cogstate, a provider of digital cognitive assessments used in more than 150 countries and over 2,000 clinical trials, is looking for a Coordinator, Rater Services. The role supports multiple operational activities and functional areas so that Rater Services programs and clinical trial support run smoothly, acting as a key link between internal teams, study stakeholders and external customers. It is a remote position open to candidates in Australia.

Key responsibilities

• Coordinate day-to-day operational activities supporting clinical trials and Rater Services programs
• Serve as a point of contact for sites, clinicians, raters, CRAs, sponsors and internal stakeholders
• Maintain accurate study documentation, trackers, reports and records, and manage high-volume communications and scheduling
• Support study start-up, conduct and close-out across Rater Training, Central Monitoring, Central Rating, Scale Management and other functions as needed
• Monitor study progress and follow up on outstanding actions to meet timelines and deliverables
• Assist with operational reporting, quality activities and tracking deliverables against project requirements
• Collaborate with Study Managers and functional teams, and contribute to continuous process improvement

Required profile

• Bachelor's degree and/or 1+ years of relevant experience
• Clinical research, healthcare, operations, customer service, project coordination or related experience preferred
• Excellent written and verbal communication in English and Japanese or Mandarin
• Ability to multi-task, stay organised and detail-oriented, and to work independently and proactively
• Strong computer literacy; experience with clinical software and systems preferred

Required skills

• Written and oral communication, including conflict resolution
• Attention to detail, record keeping and compliance with procedures
• Organisational skills: handling multiple tasks and competing priorities
• High-level computer literacy (Excel/Office)

What we offer

• Remote work from anywhere in the United States
• 20 days vacation, 10 days personal leave and 10 paid public holidays
• 401(k) matching up to 3% of salary
• Base salary of $90,000-$100,000 AUD plus additional earning opportunities
• Health, dental and vision coverage, plus disability life insurance
• Flexible spending accounts and learning and development opportunities