Clinic Coordinator – Beauty & Wellness

About the role

Join MECCA Aesthetica at the new Chadstone destination as a Clinic Coordinator, delivering seamless beauty and wellness experiences to customers.

Key responsibilities

• Manage complex customer needs from appointment coordination to issue resolution, ensuring a tailored experience.
• Enhance the Aesthetica customer journey across store touchpoints, building loyalty and lasting relationships.
• Collaborate with the Aesthetica team to bring the clinic’s vision to life and maintain a connected customer experience.
• Drive customer‑centric experiences that align with business KPIs such as repeat bookings and engagement.
• Support day‑to‑day clinic operations, keeping spaces clean, safe, and aligned with MECCA’s hygiene and presentation standards.

Required profile

• Experience working in a fast‑paced clinic or retail environment.
• Background in concierge or reception duties.
• Passion for exceptional customer service and creating memorable moments.
• Strong relationship‑building abilities.

Required skills

• Customer appointment coordination.
• Issue resolution and problem‑solving.
• Team collaboration and communication.

What we offer

• World‑class education, training sessions, and access to guest speakers.
• Monthly performance bonus program.
• Generous employee discount and product allowance, subject to policy.
• Opportunities to contribute to sustainability and social impact programs.