Client Services & Practice Coordinator / Administrator

About the role

FMA Partners is looking for an experienced administration coordinator to join its Business Support Team in Cronulla. This is a varied, hands-on role supporting client services, administration, office operations, marketing and internal business projects, working closely with the Business Manager, partners and the wider team. The ideal person is organised, proactive and comfortable taking ownership.

Key responsibilities

• Assist with client onboarding, offboarding, correspondence and general administration
• Respond to client enquiries and help deliver a professional, responsive client experience
• Provide day-to-day administrative support to the Business Manager, partners and wider team
• Coordinate meetings, diaries, appointments and internal activities
• Prepare and format documents, reports, presentations and correspondence
• Manage shared inboxes, calendars, records and administrative workflows
• Support internal business projects, including actions, meetings, timelines and follow-ups
• Help implement new processes, systems and ways of working
• Coordinate office requirements, suppliers, facilities and general operations
• Support staff onboarding and offboarding
• Assist with social media, newsletters, EDMs, website content and other marketing activities
• Help coordinate client events, team activities and internal initiatives

Required profile

• Ideally 5+ years' experience in administration, client services, office coordination, business support, executive support or a similar role
• Experience in accounting, financial services, legal or professional services is an advantage but not essential
• Highly organised with strong attention to detail, able to manage multiple priorities
• Confident communicator with clients and colleagues, takes ownership and solves problems
• Happy getting involved in marketing, events and business projects

Required skills

• Microsoft Outlook, Word, Excel, PowerPoint and Teams
• Clear, professional business writing
• Comfortable learning new systems and technology

What we offer

• A respected firm operating successfully for more than 45 years
• A supportive team culture and opportunities to shape how the business works
• A modern office with water views opposite Cronulla train station
• Team retreats, strategy days and social events through the Vibe & Thrive program
• Team bonus program and opportunities to grow your career

To apply, send your CV and cover letter to the hiring manager, Clark, for a confidential discussion.