Client Service Representative

About the role

Seiko Australia is looking for a Client Service Representative to join its Boutique team. You will be the first point of contact for clients, delivering professional assistance via phone and email while supporting internal teams such as sales and watchmakers.

Key responsibilities

• Provide friendly, helpful, and professional support to Seiko clients.
• Assist sales and other internal teams with client queries.
• Guide clients in using Seiko’s retail portals and encourage adoption.
• Compose professional emails using provided templates.
• Handle complaints, offering appropriate solutions and alternatives.
• Enter data and process watch repair transactions.
• Support spare‑parts and watch‑maker functions within the Client Service department.

Required profile

• Excellent verbal and written communication skills.
• Strong problem‑solving ability and high attention to detail.
• Ability to acquire and retain product knowledge.
• Experience in customer service or a similar client‑facing role.
• Team‑oriented mindset and collaborative work style.

Required skills

What we offer

• Opportunity to work with a globally recognised brand.
• Supportive team environment focused on continuous improvement.
• Potential for professional growth within Seiko Australia.