Client-Facing Parabroker – Mortgage Brokerage

About the role

An established mortgage brokerage with over 20 years of success is looking for an experienced Client-Facing Parabroker to join its growing team in Melbourne. The broker has a strong pipeline of quality leads and works closely with brokers, clients and lenders, supported by an experienced team and offshore processing support. The role supports the lending process from application through to settlement.

Key responsibilities

• Support brokers through the end-to-end loan application process
• Liaise directly with clients, lenders and other stakeholders
• Prepare and manage loan documentation
• Monitor applications and proactively progress files to settlement
• Work collaboratively with offshore processing support
• Provide exceptional customer service and regular client updates
• Maintain accurate records using the business CRM system

Required profile

• Previous experience as a Parabroker, Lending Support Officer, Loan Processor, Credit Analyst or similar role in the mortgage industry
• Confidence communicating directly with clients and lenders
• Strong organisational skills to manage multiple applications at once
• High attention to detail and a proactive approach to problem-solving

Required skills

• Excellent written and verbal communication skills
• Experience with Connective or Nexus CRM (highly regarded)

What we offer

• Salary of $80,000 - $110,000 plus superannuation, depending on experience
• Consistent workflow and a growing client base
• Offshore processing support so you can focus on client relationships and file progression
• Career development opportunities
• Flexible work arrangements after a successful onboarding period and meeting KPIs