Clerical Coordinator - Medical Imaging Practice

About the role

A busy medical imaging practice is looking for an experienced medical administration professional to become Clerical in Charge. Reporting to the Imaging Manager and working closely with the Operations Manager, you will own the day-to-day clerical operations, lead a team of up to 10 people and help set structure, routine and consistency across the team. The role is hands-on, with the leader working alongside the team on patient bookings, reception, billing and general administration.

Key responsibilities

• Lead, mentor and develop a clerical team of up to 10 direct reports, setting clear expectations, processes and daily routines
• Manage workloads, staff rostering, leave and resource allocation
• Stay involved in patient bookings, reception, telephone enquiries, billing and administrative processing
• Oversee appointment scheduling, booking platforms, e-referrals and telephone performance
• Monitor administrative processes, patient records and billing requirements for accuracy, confidentiality and compliance
• Build relationships with radiologists, imaging professionals and referring practitioners, and support patient enquiries and complaints
• Support onboarding, identify training needs and improve workflows and the patient experience
• Work with the Imaging Manager and Operations Manager on team performance and operational issues

Required profile

• Previous experience in medical administration or healthcare; radiology or medical imaging experience highly regarded
• Team leadership experience managing at least two direct reports
• Naturally warm, approachable and empathetic, with good emotional intelligence
• Excellent communicator, able to give direction and handle difficult conversations professionally
• Highly organised, proactive and comfortable learning new systems and software