Claims Specialist

About the role

Join Assurant's Business Services Team as a Claims Specialist, working in a hybrid model between home and the Hawthorn office. You will manage end‑to‑end insurance and warranty claims, ensuring a seamless customer journey.

Key responsibilities

• Deliver excellent service via phone and email, handling claim lodgment, adjudication, case management and settlements.
• Resolve claims cost‑effectively while complying with regulatory requirements and managing inbound/outbound communications.
• Coordinate administrative duties, address customer complaints within delegated authority, and collaborate with team members to meet service levels.

Required profile

• Previous customer service or call‑centre experience, with a pleasant and professional phone manner.
• Proactive attitude, ability to multitask, meet KPIs and work effectively in a team.
• Experience in complaint handling or disputes management is highly advantageous.

Required skills

• Sound knowledge of Microsoft Office Suite.

What we offer

• International and local mentoring programs, two recharge days and a cultural day annually.
• Discounted Employee Share Purchase Program, diversity panels, employee resource groups.
• 10 weeks paid parental leave, development programs, novated vehicle leasing.
• Hybrid work model, volunteering leave, and other employee benefits.