Claims Officer - Personal Injury Insurance

About the role

A large, well-established personal injury insurer is recruiting a Claims Officer through its business services consultant. You will manage a portfolio of lower-complexity claims, supporting injured workers from all industries through treatment and return to work. Claims typically involve physical injuries such as fractures and sprains with a straightforward recovery path, so the focus is on excellent customer service and keeping claims moving. The role reports to the Claims Leader.

Key responsibilities

• Make regular, proactive phone contact with injured workers, employers and treatment providers.
• Set expectations and educate customers on available support and online services.
• Monitor treatment progress and return to work outcomes.
• Review medical information to approve reasonable and necessary treatment.
• Calculate and process weekly compensation payments.
• Identify emerging risks and refer claims to the appropriate specialist team.
• Maintain accurate, detailed records of conversations and claim activity in line with policy and legislative requirements.

Required profile

• Start date Monday 7 December; availability immediately or within one week's notice.
• Office presence in the first months, then hybrid; no leave during the first 12 weeks.
• Clear criminal history check required.
• Ideally experience in allied health, medical reception, insurance or another phone-based customer service role.
• Prior claims experience is not required, as full training is provided.

Required skills

• Strong verbal communication and ability to build rapport quickly.
• Accurate, timely documentation with attention to detail.
• Time management and ability to prioritise a high volume of tasks.
• Confidence interpreting information such as medical reports, or willingness to learn.

What we offer

• $92K package ($81K base plus super and allowance).
• Permanent, full-time position with growth pathways into more complex claims.
• Structured training programme with ongoing support from technical advisors, team and leader.
• Hybrid working once training is complete, in a Brisbane CBD office near public transport.

To apply, submit your CV in Word or PDF format.