Children's Contact Service Family Support Worker

About the role

Relationships Australia Queensland (RAQ) is seeking a Children's Contact Services Family Support Worker for its Ipswich team. This part-time role (3 days per week) supports separated families by facilitating safe, supervised contact between children and their parent or carer when contact cannot happen independently because of safety, conflict or communication concerns. The worker applies knowledge of child development, family dynamics and trauma-informed practice to assess suitability, protect the safety of all parties and meet legislative and organisational requirements.

Key responsibilities

• Conduct intake assessments and parent interviews, including safety screenings and familiarisation sessions for children.
• Facilitate supervised contact visits and changeovers in a safe, neutral environment.
• Meet with children where appropriate to gather feedback and inform planning.
• Monitor risk and escalate safety concerns in line with policy and legislation.
• Maintain accurate case notes, assessments and client files in internal systems.
• Liaise with legal and child protection services where required.
• Take part in supervision, reflective practice and professional development.

Required profile

• Tertiary qualification in social or behavioural sciences, with studies in child development.
• Experience working with children and families affected by domestic and family violence, separation or conflict.
• Knowledge of the Family Law Act and child protection frameworks.
• First Aid/CPR certificate (or willingness to obtain one).
• Ability to work within a multidisciplinary team and uphold RAQ's values and ethics.

Required skills

• Risk assessment and case management.
• Excellent interpersonal and written communication skills.

What we offer

• Salary starting from $91,000 plus superannuation (pro rata for part-time), negotiable on qualifications and experience.
• Salary packaging of up to $15,900 per year.
• Three extra paid leave days over Christmas and annual leave loading.
• Up to 2 weeks of paid study leave per year and paid parental leave.
• Medical insurance discounts and access to an Employee Assistance Program.

To apply, submit a resume and a brief cover letter through the Apply Now link; applications close on 22 November 2026.