Catering, Cleaning & Waste (CCW) Cluster Venue Manager

About the role

Rugby World Cup Australia is looking for a Catering, Cleaning & Waste (CCW) Cluster Venue Manager to help deliver the Men's Rugby World Cup 2027. Reporting to the CCW Operations Manager, the role covers venue operational planning, contractor and stakeholder management, tournament readiness and delivery across several venues. It can be based in one of the host cities: Sydney, Brisbane, Melbourne, Adelaide or Perth. The contract is full-time and fixed term, running from February 2027 until November 2027.

Key responsibilities

• Lead the planning, coordination and delivery of catering, cleaning and waste operations across an allocated cluster of venues, aligned with tournament requirements, venue agreements and operational objectives.
• Manage venue caterer relationships and performance, including contractual obligations, service standards, KPIs and issue resolution.
• Develop venue-specific operational plans covering food and beverage services, client group catering, Tournament Partner integration, cleaning programs, waste management and readiness activities.
• Lead the development of planning deliverables such as F&B outlet plans, product and pricing matrices, catering operations plans and tournament readiness programs.
• Coach and line-manage CCW Venue Leads and volunteers, supporting recruitment, training and consistent delivery.
• Act as CCW lead during tournament operations, managing risks and escalations with venue operators, service providers and internal teams.

Required profile

• 2-3 years' experience managing catering, event, hospitality or venue operations, ideally in major events, sport or stadia settings.
• Experience managing service providers and contractors against contracts and service standards.
• Leadership experience motivating and developing paid staff and volunteer teams.
• Ability to travel as required and to work outside standard hours, including evenings and weekends.
• Applicants must be able to obtain their own unlimited working rights in Australia; no relocation package is provided.

Required skills

• Understanding of food safety requirements, liquor licensing and hospitality operations.
• Stakeholder management and communication across venue operators, suppliers, partners and volunteers.
• Planning and organisation across multiple venues and competing priorities.

What we offer

• Hybrid work model with four days per week in the office (Monday to Thursday), moving to full-time onsite as the tournament approaches.
• Remote working option with travel to the Sydney office.
• Virtual lunch and learn sessions and wellbeing support.

Applications close on 17 November 2026. Candidates submit a CV (maximum 3 pages) through the online application link; only shortlisted candidates are contacted, and the selection process includes a two-stage interview in the Sydney office or virtually for interstate candidates.