Care Partner (Coordinator) - Aged Care

About the role

Uniting Communities supports older Australians to live independently, safely and with dignity, and is looking for an experienced Care Partner to join its Community Aged Care team. The Care Partner manages a portfolio of clients receiving government-funded Support at Home services, using a person-centred approach and working with clients, families, service providers and internal teams in line with the strengthened Aged Care Quality Standards.

Key responsibilities

• Manage and coordinate a caseload of clients receiving Support at Home services
• Develop, review and update care plans so client goals and support needs are met
• Conduct regular home visits, assessments and reviews
• Monitor client wellbeing and respond promptly to changes in needs
• Work with families, representatives, clinical teams and external stakeholders
• Identify, assess and manage client risks
• Communicate with rostering and support worker teams to support quality service delivery
• Investigate and respond to client feedback and complaints
• Complete accurate case notes, reports and compliance documentation
• Take part in service improvement and quality assurance activities
• Supervise and give performance reviews to Support Workers
• Participate in an after-hours on-call roster

Required profile

• Relevant qualifications and/or demonstrated experience in aged care
• Experience coordinating community-based support services
• Knowledge of aged care programs and quality standards
• Experience working with a broad range of stakeholders
• Current unrestricted driver's licence and current First Aid certificate
• NDIS Worker Screening Check (or ability to obtain one)
• Ability to travel regularly and attend home visits, and availability for after-hours on-call rosters

Required skills

• Administration, organisation and time management
• Excellent written and verbal communication
• Customer-focused, solution-oriented approach
• Proficiency in Microsoft Office applications

What we offer

• Meaningful work supporting older people in the community
• Salary packaging benefits
• Ongoing professional development
• Supportive leadership and collaborative team culture
• Flexible work arrangements where operationally possible
• Employee wellbeing programs