Care Coordinator

About the role

Southern Cross Care WA is looking for a Care Coordinator to manage a personal portfolio of clients and coordinate tailored home care services. The role acts as the main link between clients, families and care teams, making sure services are seamless, responsive and centred on each person's needs and goals. The central office is in Rivervale, but the role is mostly home-based with occasional travel to clients north of the river.

Key responsibilities

• Coordinate personalised home care services that support independence and wellbeing
• Build strong, trusting relationships with clients, families and stakeholders
• Monitor and adjust care plans to meet changing needs
• Manage client budgets and ensure funding is used effectively
• Collaborate with internal teams and external providers for integrated care
• Ensure compliance, quality standards and accurate documentation
• Contribute to continuous improvement and client satisfaction

Required profile

• Experience in aged care or home care coordination
• Certificate IV in Ageing Support or equivalent qualification
• Strong organisational skills and excellent communication and relationship-building skills
• Compassionate, person-centred approach

Required skills

• Knowledge of case management, compliance and funding frameworks
• Confidence using systems such as Microsoft Office

If shortlisted, candidates will be asked for a current National Police Clearance, a completed pre-employment health questionnaire and relevant qualifications.