Business Specialist – Field Workforce Management

About the role

Telstra is hiring a Business Specialist to support the delivery and adoption of technology change across the field workforce management, mobility and geospatial platforms used by Telstra Field Services. The role connects operational users with technology delivery teams across requirements, testing, release, training and post-implementation support. It is a permanent position with flexible working.

Key responsibilities

• Agile product ownership: backlog input, coordinating feature teams, pilots and phased rollout
• Software development lifecycle and release management
• ITIL-aligned change, planned outage and incident communication
• Business readiness and organisational change management
• Continuous improvement intake and governance, assessed through operational decision forums
• Own the modernisation of a geospatial platform, including deployment planning, licence and cost management, pilot selection and rollout of features such as CNI and red line mark-up
• Run improvement initiatives across multiple stakeholders, from discovery to deployment
• Produce training and support materials, including instructional videos, for field users
• Present system changes to operational leadership and business forums

Required profile

• Bachelor degree in Information Systems, Information Technology or a related discipline
• 3+ years in an ICT business analysis, business systems or product role
• Experience in telecommunications, utilities or field service operations
• Understanding of how field technicians work and how system changes affect daily operations
• Experience supporting the replacement of end-of-life or limited-support platforms

Required skills

• Gathering and analysing business requirements and turning them into system change requests
• Pre-release testing and quality assurance
• Managing releases and communicating changes for code, configuration, reference data and patch releases
• Coordinating application licences and user access
• Field workforce management, scheduling and mobile technician applications (IFS SaaS)
• AWS-hosted application support systems (e.g. MyDay, TBOSS, Availability Manager)
• Esri ArcGIS, including ArcGIS Field Maps, and migration from legacy GIS platforms (e.g. GE Spatial)
• Network mapping and records applications (e.g. MAPS4P)
• Microsoft 365, including Teams, SharePoint and PowerPoint, plus video creation tools
• Jira and Confluence for delivery and backlog

What we offer

• Flexible working, wherever you live
• Additional leave days and gender-equal parental leave (16 weeks full pay or 32 weeks half pay)
• Incentive pay for performance
• Access to 17,000 learning programs and university credits
• Global presence across 22 countries
• 25% off Telstra products and discounts from over 240 brands and partners