Business Manager - Defence

About the role

MSS Security, one of Australia's leading security companies, is recruiting a Business Manager for its Defence portfolio. The role sits within an enthusiastic, committed and customer-focused team and is responsible for providing exceptional customer service and building strong relationships with internal stakeholders.

Key responsibilities

• Manage the workforce so that service delivery meets contract requirements
• Support recruitment to build a pool of security-cleared personnel for expected workforce needs and surges
• Monitor service delivery for quality (compliance and conformance) and performance
• Resolve service delivery issues of non-performance, non-compliance and non-conformance, including improving and innovating services
• Collect data and prepare contract service delivery reports
• Support the Regional Manager with contract change proposals and undertake procurement to support service delivery
• Compile site-specific risk registers and identify ways to reduce risk
• Contribute to the regional incident management system, business system improvements, the Business Improvement Plan and the regional business continuity plan

Required profile

• Experience in defence or another industry with a similarly complex regulatory framework
• Victoria Security Licence
• Australian citizenship, eligible for AGSVA clearance / DCAC
• Cert IV or higher in Leadership, Management or an equivalent discipline, or willingness to complete it

Required skills

• Workforce management: rostering, labour planning and operational demand forecasting
• People management: expectations, coaching and mentoring, performance management, disciplinary matters, succession planning and employee retention
• Drafting standard operating procedures and auditing against them
• Administrative competence: systems, correspondence, time management, document control and reporting
• Strong communication skills adaptable to different audiences

What we offer

• Competitive salary with car allowance
• Onsite parking
• Extensive development and progression opportunities
• Stability and a collaborative, supportive team culture

To apply, use the online application form, then upload your cover letter and CV. In your cover letter explain how your skills and experience match the role requirements.