Business Concierge Officer

About the role

The Shire of Carnarvon is recruiting a Business Concierge Officer (position RJED2) in Corporate Strategy & Performance, reporting to the Customer Experience Coordinator. This entry-level role provides front-line and administrative support across departments and locations, giving broad exposure to local government operations while working towards a Certificate III in Local Government. Applicants must commit to completing the certificate, for which the Shire provides training time and mentoring.

Key responsibilities

• Provide administrative and customer service support across departments, rotating through customer service, tourism, community services, infrastructure and corporate services.
• Deliver general administration: data entry, filing, photocopying, records management and mail distribution.
• Assist with incoming enquiries in person, by phone and by email, and support meetings, events and staff activities including room bookings, catering and agendas or minutes.
• Support early years and art hub services, programs and events.
• Apply the Shire's core values and comply with the Local Government Act (WA) 1995 and WHS obligations.

Required profile

• Commitment to complete a Certificate III in Local Government.
• Desirable: previous experience in administration, retail or customer service.
• Pre-employment screening: National Police Clearance (less than 6 months old), medical screening and alcohol and other drug screening.

Required skills

• Basic computer literacy and willingness to learn Shire systems.
• Sound communication and interpersonal skills, professional presentation and reliability.