Business Banking Manager - SME Banking

About the role

ANZ's Commercial Banking area serves small businesses across Australia, and this Business Banking Manager position sits in the Small to Medium Enterprise Banking Premium Pod in Melbourne. You will proactively manage and grow a portfolio of customers through client acquisition, cross-selling, referrals and ongoing relationship management, building engagement with existing small business customers in your area and offering tailored solutions.

Key responsibilities

• Take part in high-volume inbound calls and structured, lead-based outbound calling.
• Deliver high-quality customer service to a diverse range of customers in a team-based managed portfolio.
• Retain and grow existing customers and understand their ambitions to help them achieve business growth goals.
• Manage a team-based customer portfolio and collaborate with Lighthouse and CSO enablement teams.
• Maintain deep knowledge of the ANZ product suite to recommend appropriate solutions.
• Contribute to a high-performing, collaborative team culture and meet assigned performance targets on the balanced scorecard.

Required profile

• Ideal candidates show strong relationship management, portfolio management and customer solutioning.
• Ability to assess, advise, monitor and approve customer creditworthiness and credit risk in line with internal policies, guidelines and scoring models.
• Ability to collect, profile and analyse data to turn it into insights for business decisions and customer solutions.
• You do not need all these skills; a growth mindset is valued.

What we offer

• A permanent role with standard working hours.
• Flexible working arrangements.
• Access to health and wellbeing services and discounts on selected products and services.

To apply, use the ANZ careers page and search for reference number 127001.