Business Banking Manager

About the role

ANZ Business & Private Bank is hiring a Business Banking Manager (Req ID 127346) in Melbourne, working remotely through a service proposition delivered by phone, video and digital channels. The manager supports existing small business customers with lending, deposits, liquidity and cash-management needs, and helps deepen relationships while contributing to the strategic pillars of Customer Experience, Staff Experience and Well Managed.

Key responsibilities

• Provide high-quality, one-to-one customer service to a wide range of small business customers across Regional Victoria.
• Retain and grow existing customers and bring in new ones, either through your own local connections or by collaborating with Senior Business Banking Managers who onboard new customers for your ongoing management.
• Understand customer ambitions and help them achieve their business growth and development goals.
• Contribute to a collaborative, high-performing team culture focused on rapid customer solutioning.
• Meet assigned performance targets across the balanced scorecard.
• Maintain deep knowledge of the ANZ product suite so customers receive appropriate solutions.

Required profile

• Ideal candidates show relationship management skills: building, maintaining and influencing relationships for mutually beneficial outcomes.
• Portfolio management: selecting, prioritising and managing a portfolio of work or customers in line with strategic objectives and capacity.
• Customer solutioning: understanding needs and offering considered product or service options.
• Credit assessment and management: assessing, advising, monitoring and approving creditworthiness, risk and credit structuring in line with internal policies, guidelines, scoring models and prior experience.
• Data analysis: collecting, profiling and analysing data to inform business decisions and customer solutions.
• No need to have all skills; a growth mindset is valued.

The role is permanent with standard hours. It is based at the Docklands office (839 Collins Street) or at an ANZ Business Centre in Regional Victoria, including Albury NSW. Applications are made through the ANZ careers site using reference number 127346.