Business Analyst - Customer Engagement

About the role

Flight Centre's Global Project Office is looking for a Business Analyst to join its team in South Bank, Queensland. You will work with key stakeholders across the network on projects in the Customer Engagement space, investigating operational issues and opportunities and finding effective business solutions. Candidates must be based in Brisbane or willing to relocate.

Key responsibilities

• Document processes using BPMN standards and calculate efficiency, productivity and utilisation rates
• Observe and analyse processes in stores to identify improvement opportunities
• Work with business leaders, project managers and stakeholders to identify pain points and opportunities
• Analyse complex requirements, design plans to improve efficiency and reduce costs, and use A/B testing and UAT protocols
• Manage scoping, requirements definition and prioritisation, establish requirements baselines and obtain formal agreement
• Select feasibility approaches, support business cases with cost/benefit, impact and risk analysis, and produce reporting packs
• Present findings and recommendations to senior management
• Use CRM and BI tools such as Salesforce, Power BI and C1 to build reporting and analytics for sales and productivity, and advise on data collection and integration

Required profile

• Minimum 2 years' experience as a Business Analyst, or 3 years in a related field
• Bachelor's degree or diploma in business or a related field
• Project experience in automation projects, either supporting or implementing them
• Experience in the travel industry domain
• Based in Australia with unrestricted right to work

Required skills

• BPMN process mapping
• Salesforce, Power BI and C1
• A/B testing and UAT protocols

What we offer

• Individualised learning and development, including LinkedIn Learning
• Staff discounts on retail, health and wellness products, and travel discounts
• Career opportunities with promotion from within
• Health insurance discounts, corporate gym and mental health support
• Reward and recognition events and a CSR program