Branch Concierge - Narellan

About the role

CommBank's Retail Banking Services (RBS) team serves more than 10 million personal and small business customers, and the Branch Concierge at the Narellan branch is its public face. The role is full time on a 38-hour roster, which is predetermined before applying.

Key responsibilities

• Greet each customer and clearly understand their enquiry, guiding them to the appropriate channel
• Build a personal connection with customers through meaningful conversation
• Offer options by educating and demonstrating in-branch technology and digital banking options
• Keep an eye on branch movements so it runs effectively and customers stay satisfied

Required profile

• A proven track record of exceptional customer service, ideally in financial services, retail or hospitality
• Excellent communication skills and a professional, approachable demeanour
• Ability to manage customer expectations
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing

Candidates may be asked to complete an online assessment within 48 hours of applying. Applicants who are already part of the Commonwealth Bank Group should apply through Sidekick. The advertising ends on 16 November 2026.