Banking Consultant – Part Time (Cloverdale)

About the role

As a Banking Consultant in Retail Banking, you will help provide customers with a seamless banking experience, meeting their end‑to‑end financial needs and goals across transactions, conversations and digital solutions. You will work mainly in branch, delivering high‑standard service and acting as a role model and peer coach for the team.

Key responsibilities

• Contribute to a significant uplift in customer engagement and advocacy, creating real customer value.
• Actively participate in and support bank programmes and initiatives.
• Take responsibility to ‘know your customer’ from a risk perspective.
• Ensure compliance with ANZ and branch policies and procedures.

Required profile

• Exceptional customer focus; retail experience is an advantage.
• Experience using and promoting technology and digital channels.
• Ability to multitask and adapt to change and ambiguity.
• Willingness to work collaboratively within a team.
• Sound understanding of compliance requirements.
• Excellent communication and interpersonal skills.

What we offer

• Flexible working arrangements to suit personal needs.
• Access to health and wellbeing services.
• Discounts on selected ANZ products and services.
• Inclusive, diverse workplace that celebrates different backgrounds and perspectives.