Banking Consultant, Bunbury

About the role

ANZ is hiring a Banking Consultant for its Retail Banking team in Bunbury, Western Australia, based at 118 Victoria Street. The role is casual, 40 hours per week, and involves helping customers achieve their financial goals through tailored banking solutions, supported by a collaborative branch team.

Key responsibilities

• Deliver a seamless branch experience by meeting customers' end-to-end banking needs across transactions, needs-based conversations and education on digital solutions
• Support everyday banking transactions and guide customers toward the right products, services and digital solutions
• Act as a role model and peer coach within the team to deliver the best customer experience
• Contribute to higher customer engagement and advocacy
• Take responsibility for knowing customers from a risk perspective
• Ensure compliance with ANZ and branch policies and procedures

Required profile

• Ideally retail experience; a growth mindset is valued
• Ability to multi-task and adapt to change and ambiguity
• Willingness to work in a collaborative team
• Excellent communication and interpersonal skills

Required skills

• Exceptional customer focus
• Sound understanding of compliance
• Working knowledge of digital channels is an advantage

Applications are made through the ANZ careers site using the job reference number.