Australia Destination Lead

About the role

The Education Counsellor will guide international students to find the institution that best matches their learning and career aspirations. This role involves providing accurate information on study opportunities, local education systems, culture, and geography, while promoting IDP’s products and services.

Key responsibilities

• Drive achievement of pipeline goals, customer satisfaction and advocacy throughout the student journey.
• Provide outstanding customer service to students, families and education providers, including guidance on admissions, processes and qualification options.
• Manage leads, maintain the database, and generate referrals through events and outreach activities.

Required profile

• Proven experience in a sales or customer‑service driven environment with a track record of meeting individual and team targets.
• Good understanding of the education sector, including placement of students into VET and universities and related immigration processes.
• Relevant tertiary qualifications or prior experience as an Education Counsellor or similar role.
• Excellent stakeholder management and communication skills, with fluency in English (verbal and written).