Assistive Technology Support Technician

About the role

Tobii Dynavox, a global leader in assistive communication solutions, is hiring an Assistive Technology Support Technician for its Tech Operations team. You will provide high-quality technical support to users, therapists, family members, colleagues and partners across Australia and New Zealand, building an in-depth understanding of the product portfolio. The role reports to the Tech Operations Manager and works closely with other Support and Repair Technicians and colleagues worldwide. It is a permanent, full-time (4-5 days a week), on-site position in the Tonsley office in Adelaide, with a preferred start date of early December 2026.

Key responsibilities

• Provide technical support by phone, email, chat and remote support sessions.
• Train users and professionals on devices and solutions as needed.
• Troubleshoot operating system, software, voice, display, performance and device issues on Windows and iOS.
• Determine whether an issue is hardware or software related and escalate to another team when needed.
• Configure and prepare new devices for customers, reset loan and rental devices for shipping, and keep accurate customer and device records.
• Contribute ideas that improve support processes and customer outcomes.

Required profile

• Caring, organised and service-focused, with curiosity and patience for technical issues.
• Ability to ask clear questions, listen carefully and explain solutions simply.
• Strong organisation, prioritisation and time management for multiple cases and channels.
• Attention to detail, empathy and clear written and verbal communication.
• Collaboration with local and global cross-functional teams.

Required skills

• Strong troubleshooting skills, distinguishing hardware from software symptoms.
• Technical support, help desk, desktop support, field service or device deployment experience.
• Solid working knowledge of Windows; familiarity with macOS and iOS preferred.
• Valuable but not required: experience supporting people with disabilities or complex communication needs, mounting systems or wheelchairs, and ticketing, remote access or CRM tools such as Salesforce and JIRA.