Assistant Store Manager

About the role

Coach, a global fashion house founded in New York in 1941 and part of the Tapestry portfolio, is hiring an Assistant Store Manager in Sydney. You will partner with the Store Manager to drive sales performance, operational excellence and team development, leading by example on the sales floor and upholding Coach's service standards.

Key responsibilities

• Support the Store Manager in achieving sales goals through forecasting, planning and category initiatives, monitoring KPIs and adjusting strategies as needed.
• Create an inclusive, high-energy environment that meets Coach Service standards, resolving customer issues promptly and acting as a brand ambassador in-store and in the community.
• Recruit, onboard and coach team members, fostering a collaborative culture and building a talent pipeline aligned with the brand vision.
• Support virtual shopping, clienteling and customer data acquisition, and use social media trends to enhance the customer experience.
• Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention and visual merchandising standards, and maintain store safety and vendor relationships.
• Partner with leadership to interpret market trends, shape store strategy and share insights with district and corporate teams.

Required profile

• 1+ year of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving and conflict resolution skills.
• Ability to work a flexible schedule including nights, weekends, peak busy season and high-traffic days such as public holidays.

Required skills

• Proficiency in Microsoft Office and retail systems.
• Knowledge of omni-channel services and clienteling strategies.
• Strong English language proficiency.