Assistant Manager – Hotel Operations

About the role

The Ibis Budget Sydney Airport is seeking a proactive Assistant Manager to support the Operations Manager in daily hotel operations. This hands‑on role is ideal for someone who thrives in a fast‑paced hospitality environment and is committed to delivering exceptional guest experiences.

Key responsibilities

• Oversee guest arrivals and departures, ensuring check‑in/out processes follow established standards.
• Supervise staff tasks, maintain service quality, and ensure department standards are met.
• Conduct property walk‑throughs, manage emergency situations, and act as senior decision‑maker on duty.
• Maintain accurate shift handovers, reports, and assist with staff training, rostering, and performance support.

Required profile

• Previous supervisory or management experience in a hotel front office.
• Proven ability to resolve guest complaints tactfully and efficiently.
• Strong communication skills, calm under pressure, and flexible to work rotating 7‑day roster including weekends and public holidays.

Required skills

• Experience with OPERA Cloud front‑office system.
• Proficient in Microsoft Office applications.