Assistant Concession Manager, Jimmy Choo DJ Pacific Fair

About the role

Capri is hiring an Assistant Concession Manager for the Jimmy Choo store at DJ Pacific Fair in Broadbeach Waters. The role works closely with the Retail Manager to drive sales and margin, manage the team and uphold the brand's customer experience.

Key responsibilities

• Business development: analyse the business, propose and implement action plans to reach qualitative and quantitative objectives, partner with the Retail Manager on sales and margin goals, and report regularly on competitors, products and opportunities
• Team management: set annual personal objectives for each team member, coach and train staff, run daily and weekly briefings, support new staff onboarding and ensure a professional, motivated team
• Customer management: monitor the customer database, encourage long-term relationships, act as a brand ambassador and engage customers personally
• Store management: organise in-store and promotional events with merchandising and PR, keep stock and the backroom organised, meet shrinkage targets through security measures and accurate inventory, enforce operational policies and control costs
• Visual merchandising: maintain store presentation and visual merchandising standards and apply merchandising strategies to maximise results