APS6 Team Leader - People Helpdesk (HR & Payroll)

About the role

A well-established Commonwealth organisation is recruiting a Team Leader to lead its People Helpdesk, which delivers HR and payroll support to a national workforce. Reporting to the Assistant Director, People Helpdesk, you will lead day-to-day operations so that services are accurate, timely and compliant. The role combines people leadership with hands-on HR and payroll expertise.

Key responsibilities

• Plan, prioritise and allocate team workflows, monitor progress and ensure timely resolution of enquiries
• Lead Tier One HR and payroll support and act as the first operational escalation point
• Oversee processing and validation of routine and complex payroll transactions, including Aurion variations, terminations, leave portability, entitlements, parental leave, insurance statements, personnel file transfers, final monies and long service leave
• Quality check payroll transactions and data before finalisation, and escalate systemic or high-risk issues
• Coach and support team members, track their performance and workloads, and give regular operational updates to the Assistant Director
• Deliver Aurion training and guidance on timesheets, leave and payroll forms
• Track common queries and work with subject matter experts to develop consistent Tier One responses
• Develop and review SOPs, including updates from Enterprise Agreement changes, and quality assure SOPs and KBAs written by colleagues
• Identify process improvements and support the rollout of new payroll processes, system changes and organisational initiatives
• Ensure compliance with legislation, industrial instruments, ATO and superannuation requirements, and keep records to support audits

Required profile

• Experienced HR and payroll professional with experience leading a team or operational function in a complex environment
• Strong knowledge of payroll, employment conditions and HR processes, able to resolve complex matters and give practical advice
• Experience in the APS, Commonwealth Government or another regulated environment is highly regarded
• Collaborative, supportive leader who sets expectations, manages priorities and coaches team members

Required skills

• Payroll processing and quality assurance
• Aurion or a similar HRMIS
• Understanding of legislation, industrial instruments and complex payroll information

What we offer

• Salary of $99k - $111k plus 15.4% superannuation
• 6-month non-ongoing engagement with options to extend

To apply, use the online application link provided in the advert; for a confidential discussion, contact the recruiter named in the advert.