APS4 Practice Officer - Veterans Mental Health Service

About the role

A Federal Government Department is seeking an experienced Practice Officer for its Veterans Mental Health Service, advertised by ACM Healthcare. The role is full-time, at APS4 level, on a 12-month contract, with pay of $54.88 to $58.53 per hour plus superannuation. Practice Officers provide front-line customer service to Veterans and their families, in person at the reception or by telephone, and give operational and administrative support to regional clinical service delivery staff.

Key responsibilities

• Support Level 3 Service Support Officers by monitoring performance, setting priorities, allocating tasks and identifying training needs.
• Provide front-of-house and administrative support, including data entry, record keeping and coordinating client referrals.
• Act as the first point of escalation for enquiries from clients, providers and stakeholders.
• Support the delivery of group programs and workshops through effective administration.
• Assist with onboarding and training of new staff and contracted providers.
• Handle financial tasks such as processing invoices, reconciling payments and tracking expenditure.
• Manage office operations including assets, IT, travel and property resources.
• Contribute to reporting, compliance, audits and quality assurance activities.

Required profile

• Demonstrated experience in business operations supporting service delivery within a medical/health service or a government environment.
• Strong written and verbal communication skills.
• Working with Children (WWC) and/or Vulnerable People checks/clearance obtained before starting.
• Australian citizenship at the time of commencement, as the role is within a Federal Government department.