Analyst, Deposit and Payment Operations (9 Months Contract)

About the role

The Payments Operations team handles all domestic and cross-border payment processing for the MUFG Oceania branch. As an Analyst on a 9-month contract, you will run the day-to-day operations of the Payment Services Operations team and support internal and external stakeholders.

Key responsibilities

• Act as the main contact for clients, relationship managers and internal departments, liaising with stakeholders and other financial institutions so customer payment requests are processed smoothly.
• Support all payment functions while keeping high service levels for internal and external customers.
• Profile payment instructions accurately for processing centres, in line with procedures and regulations.
• Respond quickly to enquiries and escalations from the Processing team, escalating to the AVP/VP when needed.
• Process internal book transfers efficiently, including booking FX contracts as required.
• Help with end-of-day processes and reconciliation, keeping records accurate and up to date.
• Follow up on urgent requests so payments are completed on time without compromising quality or accuracy.
• Handle Swift payments and messaging when necessary, following operational guidelines and best practice.
• Action all functions promptly and precisely, and handle client confirmations and follow-ups.

Required profile

• At least one year of relevant experience in payments operations, banking settlements or customer service within financial services.
• A finance or commerce qualification is mentioned, but fresh graduates eager to learn are also encouraged to apply.
• Strong attention to detail and good time management, able to handle several tasks at once and escalate issues appropriately.