Administration Officer - Icon Cancer Centre Midland

About the role

Icon Cancer Centre Midland is looking for a full-time, permanent Administration Officer to support patients through their cancer treatment journey. The role covers appointment scheduling, referrals and billing, and runs Monday to Friday with no weekends.

Key responsibilities

• Surgical practice support and medical and radiation oncology support
• Greet patients and families warmly and professionally
• Coordinate treatment appointments and manage referrals across clinics and surgical services
• Support patient queries in person and by phone
• Ensure accurate billing and handle daily financial transactions
• Maintain up-to-date patient records and track progress throughout treatment
• Use knowledge of medical terminology and claims processes (Medicare, private health insurance, DVA)

Required profile

• Detail-oriented, compassionate person who thrives in a fast-paced medical environment
• Strong communication skills, proactive mindset and commitment to patient care
• Previous experience in a hospital, medical practice or day procedure reception
• Ability to manage time independently and work collaboratively

Required skills

• Experience in Gentu (highly desirable)
• Oncology systems such as CHARM or ARIA (highly desirable)
• Familiarity with electronic practice management systems
• Basic knowledge of medical billing and health insurance claims
• Proficiency in Windows-based programs (email, Word)

What we offer

• Career-enhancing training, including pharmacy training courses
• Competitive remuneration and a structured career pathway
• Rewards program and discounts and cashback via the Ignite app
• Flexible arrangements, including hybrid work, compressed weeks and varying start-finish times
• Novated lease options through a partner, paid parental leave and wellness support