Account Manager – Client Success

About the role

LegalVision is looking for an Account Manager to drive long‑term engagement and retention for our higher‑tier mid‑market members. You will act as the primary liaison, ensuring members maximise the value of their legal membership and enjoy a seamless experience.

Key responsibilities

• Build strong relationships with new members and guide them through onboarding.
• Identify upgrade or extension opportunities and provide tailored recommendations.
• Serve as the main point of contact for member inquiries, including platform navigation and legal‑service questions.
• Tri­age legal assistance requests, analyse usage patterns, and proactively address churn risks.
• Collect and act on client feedback to continuously improve the membership offering.
• Collaborate with internal teams to enhance the overall member experience.

Required profile

• At least 12 months of experience in customer service or account management.
• Strong relationship‑building and communication skills.
• Commercially sharp, strategically minded and business‑savvy.
• Proactive, organised and able to anticipate client needs.

Required skills

What we offer

• Formal and on‑the‑job training on legal and commercial needs of Australian and New Zealand businesses.
• Clear KPIs, supportive leadership and collaborative colleagues.
• Access to custom‑built technology that streamlines client interactions.
• Opportunities for progression within a rapidly scaling, award‑winning firm.