Account Manager - APAC

About the role

Constructor, a U.S.-based search and product discovery platform for enterprise ecommerce, is hiring an Account Manager for the APAC region. You will be the strategic lead for your clients' book of business, working closely with the Customer Success and Sales teams to support and grow your account from onboarding through renewal and expansion.

Key responsibilities

• Build strong client relationships and understand their business goals, needs and priorities, and how Constructor fits them.
• Manage complex enterprise renewal and upsell cycles end to end, presenting product and business benefits to stakeholders from business champions to the C-Suite.
• Identify and manage risks in your book of business in a timely way.
• Educate clients on new use cases, features and integrations and uncover upsell opportunities.
• Update internal systems and attend internal meetings to track customer status, needs, risks, renewals and upsells.

Required profile

• 3+ years of account management experience in a SaaS company (ecommerce focus strongly preferred).
• Proven success managing enterprise renewal and expansion cycles.
• Track record of meeting or exceeding retention and growth targets.
• Executive presence and ability to influence VP+ and C-level stakeholders.
• Experience leading cross-functional initiatives without direct authority.
• A plus: experience with Search & Browse technologies, digital analytics or digital performance management platforms, deep fluency in ecommerce experimentation data, and previous work with Constructor or its customers.

Required skills

• Strong understanding of ecommerce KPIs (conversion rate, AOV, revenue, profit, merchandising metrics)
• Ability to analyze and present data on ecommerce performance, A/B testing and conversion optimization
• Exceptional organizational skills for managing multiple complex accounts at once

What we offer

• Unlimited vacation time, with a strong encouragement to take at least 3 weeks per year
• Competitive compensation including stock options
• Fully remote team, with a work-from-home stipend and Apple laptops provided for new employees
• Annual training and development budget and parental leave for qualified employees