5-Week Paid Internship – Workers Compensation Operations

About the role

Gallagher Bassett's Melbourne office is offering a 5-week paid internship in January 2027 within its Workers Compensation Operations team. The internship centres on a real-world business improvement project that enhances the administrative journey of workers compensation claims. You will work with operational leaders to identify inefficiencies, analyse processes and develop practical recommendations that improve outcomes for injured workers, employers and service providers.

Key responsibilities

• Investigate current administration processes that support workers compensation claims.
• Map workflows and identify opportunities to reduce delays, duplication, unnecessary follow-ups and rework.
• Analyse data and gather insights through stakeholder interviews and observation.
• Evaluate opportunities to improve operational efficiency and customer experience.
• Develop and present evidence-based recommendations for process improvement, considering privacy, compliance, quality and operational requirements.
• Present findings and recommendations to business leaders at the end of the program.

Required profile

• Currently studying or qualified in Business, Commerce, Project Management, Operations Management, Business Analytics, Information Systems, Data Analytics, Health Sciences, Human Services, Law or a related field.
• Scheduled to complete studies in 2027 or later.
• Available full-time for 5 weeks from Monday 18 January to Friday 19 February 2027.
• Australian domestic student with Australian citizenship or permanent residency, and the right to live and work in Australia at the time of application.
• Genuine interest in business improvement, operations, customer experience or process optimisation.

What we offer

• Paid work experience over five weeks.
• Hands-on training and an individualised development program, including role shadowing and project work.
• Exposure to workers compensation, operational excellence and continuous improvement practices.
• Practical experience in process mapping, stakeholder engagement, data analysis and business problem solving.
• Coaching and support from your manager, team and fellow interns, and a pathway to future career opportunities.

To apply, submit your resume with your current degree and year of study, GPA or academic results, previous employment experience and extracurricular or volunteer activities. Applications are made through the online apply link.