Workplace Experience Coordinator

About the role

JLL is hiring a Workplace Experience Coordinator (Workplace Ambassador) for an on-site position in Melbourne, VIC. The role is the central point of contact for workplace operations, bringing together vendor coordination, supply management and day-to-day administrative support so the workplace runs smoothly. It works closely with facility services, technical support and management teams.

Key responsibilities

• Maintain and prepare conference rooms, including scheduling, setup and a polished, welcoming space for meetings
• Manage inventory levels for technical, office and pantry supplies, anticipating needs before they arise
• Resolve day-to-day building service issues covering janitorial, mailroom, copier and conference room needs
• Coordinate and schedule office and building activities
• Partner with facility services, technical support and management teams to keep the site safe and comfortable
• Conduct weekly facility walkthroughs and support HSE (health, safety, environment) deliverables
• Liaise with cleaning providers and other vendors to ensure quality standards are met
• Run workplace experience initiatives such as office events and sustainability programs
• Guide new hires through orientation and introduce them to site services and amenities

Required profile

• Experience in facilities-related services or workplace management
• Ability to coordinate with vendors and building management teams
• Strong organisational skills, able to multi-task and prioritise accurately
• Professional spoken and written communication
• Experience identifying and implementing facility improvements on site
• Familiarity with HSE initiatives and English proficiency where applicable to the site

Required skills

• Working knowledge of Microsoft Office Suite (Teams, Excel, PowerPoint, Word, Outlook)

What we offer

• Employee discounts on fitness, wellbeing and other brands
• 18 weeks paid maternity leave
• Private health insurance discounts
• Active social club and employee assistant program
• Novated lease for EV cars
• Paid time off for volunteer work