Service Line Manager – Sydney

About the role

Infosys is seeking a Service Line Manager to lead service level management for its clients in Sydney. The role focuses on overseeing service performance across business services, suppliers and internal delivery teams, ensuring that service commitments are met and continuously improved.

Key responsibilities

• Define, measure, report and review SLAs, OLAs, XLAs and KPIs for assigned services.
• Monitor day‑to‑day service level performance and drive corrective actions for any breaches or risks.
• Govern service delivery within a SIAM or multi‑supplier operating model, promoting transparency and accountability.
• Collaborate with suppliers and internal teams to identify improvement opportunities and implement continual service enhancements.

Required profile

• Proven experience in service level management or similar roles within an IT consulting environment.
• Strong understanding of service governance frameworks such as SIAM.
• Excellent analytical and communication skills to interact with stakeholders at all levels.

Required skills

• SIAM methodology

What we offer

• Competitive salary range of AUD 108,571 – 119,893 per year.
• Hybrid working arrangement, reviewed on a case‑by‑case basis.
• Opportunity to work for a globally recognised top employer in the digital services space.