Service Desk Specialist

About the role

Join a collaborative, customer‑focused Service Desk that is the first point of contact for IT support across the organisation. You will provide Level 1 and Level 2 assistance, manage devices, and ensure secure, reliable technology experiences for staff.

Key responsibilities

• Deliver high‑quality Level 1 & 2 support for Windows 11, Microsoft 365, Dynamics 365 and core business applications.
• Enroll, configure and manage devices using Intune, Autopilot and Endpoint Manager.
• Support identity and access management via Entra ID (Azure AD) and on‑prem Active Directory.
• Troubleshoot connectivity and security platforms such as Fortigate VPN and Meraki wireless.
• Investigate root causes, escalate when needed and propose long‑term improvements.
• Provide customer‑centric support that builds trust and enhances user satisfaction.
• Collaborate with infrastructure and other technology teams to maintain secure, reliable IT services.
• Maintain accurate ticketing, documentation and follow‑through on support issues.

Required profile

• Experience in a Service Desk or IT Support role (Level 1–2).
• Strong knowledge of the Microsoft ecosystem, including Windows 11, Office 365, Dynamics 365, Intune, Azure AD and Active Directory.
• Familiarity with enterprise security and networking tools such as Fortigate VPN and Meraki wireless.
• Excellent communication skills and a customer‑first mindset.

Required skills

• Windows 11
• Microsoft 365 (Office 365)
• Dynamics 365
• Intune, Autopilot, Endpoint Manager
• Entra ID (Azure AD)
• Active Directory
• Fortigate VPN
• Meraki wireless