Operations Engineer - BNSC Network Support

About the role

Superloop's Smart Communities Team delivers, manages and supports wholesale fibre-to-the-premises and smart community solutions. The Operations Engineer provides engineering engagement to BNSC systems and infrastructure and acts as an escalation point for the support, project delivery and field services teams.

Key responsibilities

• Escalate faults and enquiries to the support, project delivery and field services teams and liaise with customers, suppliers, vendors and internal stakeholders for timely resolution.
• Configure and maintain wireless environments, WAPs and other layer 2 network infrastructure.
• Assist with migrating existing services onto newly installed infrastructure and complete assigned tasks within agreed timelines or client SLAs.
• Participate in the 24x7 on-call roster and respond to P1 outages as an escalation point.
• Carry out proactive maintenance, document and maintain network configuration, and monitor performance through reporting and diagnostics.
• Work independently, set goals, comply with laws and Superloop policies (privacy, WH&S), and work in a team.
• Deliverables: acknowledge escalations within OLA timeframes, manage incidents and outages per SLA, maintain documentation standards, and promote up-skilling.

Required profile

• All-round general experience in a networking or IT role.
• Sound customer service ethic and excellent verbal and written communication.
• Ability to travel internationally with a valid passport.
• Ability to obtain a working with children check and/or Blue Card, and a police check suitable for education, defence, government, large enterprise and residential settings.
• Willingness to meet WH&S requirements such as vaccinations, white card or other reasonable licenses.
• Desirable: degree in IT, Computer Science or equivalent experience; experience maintaining large-scale Wi-Fi, FTTP, FTTB and fibre; experience with the Ekahau suite; industry certifications in switching, routing and wireless (Aruba/Ruckus/Juniper/Cisco).

Required skills

• IPv4 and IPv6 networks
• Ethernet switching, IP routing and forwarding
• Wireless technologies, radio frequencies and coverage zones
• Software-defined configurations for network appliances and hardware

What we offer

• Flexible work: 3 days in the office, 2 days from home once confirmed.
• Quarterly Superstar Awards, milestone gifts, birthday cake and referral bonus.
• Monthly engagement events, quarterly team outings and SuperEats.
• Leadership and development training, Career Excellence Program and Employee Assistance Program.