NBC Coach – Business Banking Onboarding
ANZ Banking Group Limited · Docklands
Description du poste
About the role
The National Business Centre (NBC) at ANZ is looking for an NBC Coach to accelerate the development of new‑to‑role business bankers. You will deliver structured onboarding, coaching and skill‑building sessions that enable bankers to provide high‑quality, compliant customer experiences.
Key responsibilities
- Design and facilitate onboarding programmes for bankers in their first 0‑6 months.
- Lead weekly skill‑builder workshops to reinforce core banking capabilities.
- Provide one‑to‑one coaching on product knowledge, customer conversations and engagement techniques.
- Review live and recorded customer interactions to improve conversation quality.
- Support bankers in using key tools such as CRM, CAP, Know How, Commercial Leads and WIP/Pipe management.
- Collaborate with Team Leaders and Area Managers to embed consistent coaching frameworks.
Required profile
- Strong facilitation ability to run engaging group learning sessions.
- Proven coaching experience with a focus on capability uplift.
- Customer‑centric mindset with the ability to guide bankers toward tailored solutions.
- Execution‑driven approach to support end‑to‑end banking processes.
Required skills
- CRM systems
- CAP (Customer Activity Platform)
- Know How platform
- Commercial Leads tools
- WIP/Pipe management processes
Questions fréquentes
Pourquoi signalez-vous cette offre ?
Postulez en 30 secondes
Entrez votre email pour postuler. Un compte sera cree automatiquement.
En continuant, vous acceptez nos conditions d'utilisation.
Deja un compte ? Connexion
Publie il y a 3 jours
Expire dans 1 mois
21 vues · 0 interesses
Boostez vos chances
Importez votre CV : nous vous proposons les offres qui matchent votre profil.
Analyse de votre CV en cours...
ANZ Banking Group Limited
Docklands
Offres similaires
-
School Officer – Administrative & Customer Support
Department of Education, Western Australia Ocean Reef -
Part-time Teacher – Education Support (0.5 FTE)
Queensland Government Brisbane -
Educator – Mentor & Coach
Unity Grammar Parramatta -
School Officer (Reception & Administration)
Department of Education, Western Australia Parc Victoria -
Early Childhood Educator – West Lakes
Eden Academy West Lakes