National Account Manager - Major Grocery

About the role

We are seeking an experienced National Account Manager to lead and grow our relationship with a major grocery customer. Reporting to the Customer Director, you will be based in Melbourne or Sydney and work in a hybrid model (3 days onsite, 2 days remote). This role is part of Lactalis, the world’s largest dairy producer, and offers the chance to influence commercial performance across a key account.

Key responsibilities

• Own the full commercial performance of the account portfolio, including forecasts, pricing, claims reconciliation and promotional fund management.
• Develop and execute an annual Joint Business Plan to drive sales growth, profitability and long‑term category health.
• Lead planning meetings to identify growth opportunities and embed them in the Joint Business Plan.
• Conduct comprehensive category reviews, present new products, defend range and plan activations.
• Manage internal processes such as range review preparation, forecasting, pricing alignment and communication of outcomes.
• Collaborate cross‑functionally with Marketing, Category, Supply Chain, QA, Customer Marketing and Demand Planning.

Required profile

• Minimum 5 years’ experience in National Account Management, preferably with major grocery accounts.
• Proven experience working with field sales, finance, category, marketing, supply chain or inventory teams.
• Strong commercial understanding of budgeting, P&L, cash flow and promotional ROI.
• Demonstrated leadership and analytical capabilities.

Required skills

What we offer

• Competitive base salary plus 10% bonus, superannuation and motor vehicle allowance.
• Hybrid working arrangement (60/40).
• Career advancement opportunities within a global dairy leader.
• Supportive, safe workplace focused on development.