Microsoft M365 & Copilot Specialist

About the role

Versent helps customers transform how they work through Microsoft AI, Copilot and Modern Workplace technologies. It is looking for a Microsoft M365 & Copilot Specialist to help enterprise customers maximise the value of their Microsoft investments and drive adoption of its latest AI-powered solutions. Working within the Cloud Access team, you will partner with customers, Microsoft, Sales and Customer Success teams to drive renewals, adoption, retention and growth across Microsoft 365, Copilot, Copilot Studio, Agent 365 and Frontline Worker.

Key responsibilities

• Engage with customers to understand their business priorities and turn them into Microsoft 365 solution recommendations.
• Provide licensing, technical and adoption guidance across Microsoft 365, Modern Work and Security workloads.
• Partner with Customer Success Managers and Account Teams to support customer retention, growth and long-term success.
• Deliver solution demonstrations, workshops and technical consultations that showcase Microsoft capabilities and business value.
• Identify opportunities to improve customer environments through better licensing, adoption and platform use.
• Act as a subject matter expert for Microsoft 365 products, licensing models and solution positioning.
• Collaborate with Microsoft and partners to deliver best-practice recommendations.
• Support renewal and commercial discussions through licensing expertise and technical consultation.

Required profile

• Experience in Customer Success, Account Management, Licensing or Technology Sales.
• Strong commercial acumen and negotiation skills.
• Excellent stakeholder management and communication skills.
• A customer-first mindset with a passion for technology and AI, curiosity, initiative and a drive to deliver outcomes.

Required skills

• Knowledge of Microsoft licensing, Modern Work and AI solutions.
• Subject matter expertise in Microsoft 365 products and licensing models.

What we offer

• Flexibility in how you organise your working hours.
• The Craft 180 program for continuous skill and capability development.
• Benefits such as salary packaging, purchased leave and novated leasing options.
• Wellbeing programmes covering mental, physical, emotional and financial health.
• Regular social activities, reward and recognition programmes and diverse project work.