Local Host

About the role

Veriu Central, a heritage hotel in the Sydney CBD housed in the historic Wentworth House, is hiring a Local Host. Reporting to the Hotel Manager, you will be part of a small team dedicated to giving guests lasting memories and exceptional experiences. The role suits people who are adaptable, enjoy variety and work with an ownership mindset.

Key responsibilities

• Deliver a high level of guest service at every touchpoint, from check-in and check-out to during the stay
• Solve complaints and problems creatively
• Act as a true host and local connection, advising guests on points of interest in the area
• Handle emergencies safely and professionally
• Identify opportunities to attract more returning and new guests
• Support the Hotel Manager in keeping the hotel to Veri-Best standards

Required profile

• Approved Australian working rights (citizenship, permanent residency or a visa with approved working rights)
• First Aid certificate, or ability to obtain one before starting
• Responsible Service of Alcohol certificate, or ability to obtain one before starting
• Flexibility to work various shifts, including weekends and public holidays on rotation with the team (no overnight shifts required)
• Ability to work both as a team member and independently
• Experience in a customer service role

What we offer

• National career growth opportunities and accelerated development in hotel management or corporate areas
• Onboarding and ongoing support, including the Fast-Track Hotel Management Development program
• Job security and a flexible, relationship-focused culture
• Referral bonuses up to $1000, discounts on accommodation across the network and on private health insurance
• Access to the Employee Assistance Program