Import Seafreight Operator

About the role

An experienced Import Operator is sought to join the Melbourne team of an international freight forwarder, based in Tullamarine. You will coordinate import shipments from origin through to delivery, keeping customers satisfied and service standards high. The position is full-time and open only to Australian residents.

Key responsibilities

• Coordinate end-to-end import sea and/or some airfreight shipments.
• Liaise daily with overseas agents, shipping lines, transport providers and customers.
• Prepare and process import documentation for customs clearance.
• Raise accurate invoices for all services provided.
• Monitor shipment progress and resolve operational issues proactively.
• Maintain accurate shipment records using CargoWise 1.
• Deliver excellent customer service while meeting deadlines in a fast-paced environment.

Required profile

• Previous experience in an Import Operations role within freight forwarding.
• Excellent understanding of import documentation and customs processes.
• Strong organisational skills and the ability to manage multiple shipments.
• Ability to work independently and as part of a close-knit team.

Required skills

• Strong working knowledge of CargoWise 1.
• Exceptional customer service and communication skills.

What we offer

• Competitive salary based on experience.
• Long-term career opportunity with a stable, well-established employer.

To apply, candidates use the application form on the listing.