Guest Services Team Leader - Club Millesime

About the role

Sofitel Sydney Darling Harbour, a Sofitel property within the Accor portfolio, is looking for a Guest Services Team Leader for its Club Millesime. The role leads and inspires the team to exceed daily, monthly and yearly targets while delivering an exceptional guest experience, and represents the Club Manager and Club Supervisor when needed.

Key responsibilities

• Lead and coach the team to meet targets through mentoring and hands-on support.
• Ensure every guest interaction is memorable and uphold high standards of service, security and safety.
• Represent the Club Manager and Club Supervisor, resolving guest concerns efficiently and professionally.
• Oversee operations including ambassador readiness, stock levels and service coordination with other departments.
• Develop ambassadors' skills to maximise service quality, upselling opportunities and team performance.
• Maintain expert knowledge of menus, beverages and wines to guide the team and recommend to guests.
• Oversee mise-en-place so everything is ready for guests' arrival.

Required profile

• Proven leadership experience in luxury hospitality, preferably in Food and Beverage or Executive Lounge environments.
• Exceptional guest service skills and a passion for creating memorable experiences.
• Excellent communication, interpersonal and problem-solving abilities.
• Flexible to work evenings, weekends and public holidays.
• Australian working rights are required; the hotel cannot assist with obtaining them.

Required skills

• Solid understanding of Food and Beverage operations, including stock management and service standards.
• Ability to maintain high standards of safety, hygiene and security.
• Knowledge of wine, spirits and menus, with the ability to guide both team and guests.

What we offer

• Access to industry benefits across a global portfolio of luxury accommodation, fine dining and lifestyle experiences.
• Daily privileges such as artisan coffee at a preferred rate and an Ambassador dining menu.
• A learning platform with expert knowledge and tailored development.