Front Office All-Rounder

About the role

Sofitel Melbourne on Collins, a 5-star luxury hotel in the Melbourne CBD, is looking for a Front Office All-Rounder. You will play a key role in making sure every guest receives a warm welcome and a seamless stay, working across all front office functions. The position is full time.

Key responsibilities

• Welcome guests with professionalism, warmth and genuine hospitality.
• Manage check-ins and check-outs efficiently and accurately.
• Handle guest enquiries, requests and complaints with confidence and discretion.
• Provide local knowledge and concierge recommendations.
• Coordinate with Housekeeping, Food & Beverage, Engineering and other departments to ensure exceptional guest satisfaction.
• Answer telephone and email enquiries promptly and professionally.
• Maintain accurate guest records and ensure compliance with hotel policies.
• Assist with valet, luggage and guest services during peak periods when required.
• Support the team across all Front Office operations, including occasional night shifts.

Required profile

• Previous experience in a luxury hotel or premium hospitality environment.
• Victorian RSA.

Required skills

• Exceptional customer service and communication skills.
• The ability to remain calm and professional under pressure.
• Strong attention to detail and excellent organisational skills.

What we offer

• Career development opportunities within the hotel and the wider Accor Group.
• A central location in Melbourne's CBD.
• Laundered uniforms.
• A complimentary hotel stay package for your work anniversary.
• Employee and family and friends benefits worldwide through Accor Hotels.