Food & Beverage Supervisor (Full Time)

About the role

Holiday Inn & Suites Geelong is looking for a full-time Food & Beverage Supervisor to lead and coordinate the F&B team and deliver premium service to guests. The role covers taking orders, preparing food and drink, managing alcohol service, cleaning, cash handling and coaching staff.

Key responsibilities

• Lead and coordinate the F&B team to deliver premium guest service.
• Greet guests, take food and beverage orders promptly and professionally, and prepare food and drinks to health and presentation standards.
• Monitor guest behaviour and alcohol consumption, stop alcohol service when needed, check identification and report incidents to the Manager on Duty.
• Clear and clean tables, chairs, walls, windows, mirrors and floors, and open or close the outlet as required.
• Follow safety protocols, report safety or service incidents immediately, and resolve guest complaints using established service recovery guidelines.
• Receive guest payments, process transactions and handle cash according to cash and charge procedures, including shift banking.
• Assist with new employee induction and on-the-job training, and coach staff each shift with constructive feedback, counselling and discipline where policies are breached.

Required profile

• Excellent RSA (responsible service of alcohol) skills.
• Fitness and strength: standing most of the day, lifting, pushing or pulling objects up to 23 kg.
• Compliant: meets local food handling and alcohol serving laws, above the minimum age and fluent in the local language.
• Articulate and flexible: able to work night, weekend and holiday shifts.
• Experience preparing a wide range of drinks, ideally with formal bartending training.
• Good grasp of reading, writing and basic maths.