Field Service Technician

About the role

Join Fisher & Paykel's Customer Experience team in Melbourne as a Field Service Technician, representing the brand during critical in‑home service visits. You will combine strong diagnostic abilities with professional communication to deliver premium service.

Key responsibilities

• Diagnose product faults and determine efficient, accurate solutions.
• Perform service and repair work to high technical and safety standards, aiming for first‑time resolution.
• Communicate clearly with customers throughout the service, explaining findings and next steps.
• Maintain professionalism, presentation, and respect for customers' homes and appliances.
• Use digital tools, technical information, and service knowledge to support diagnosis and resolution.
• Collaborate with wider Customer Experience and technical support teams on complex issues.

Required profile

• Strong practical and technical problem‑solving capability.
• Comfortable working independently and taking ownership of outcomes.
• Professional communication skills with a wide range of customers.
• Organised, dependable, and able to manage a varied field‑based workload.
• Safety‑mindset and methodical work approach.

Required skills

• Diagnostic and troubleshooting of household appliances.
• Use of digital service tools and technical documentation.
• Adherence to safety and quality standards.

What we offer

• Competitive salary.
• Generous discounts on Fisher & Paykel and Haier products.
• Discounted medical cover and leading family leave benefits.
• Opportunities to work within a large global organisation and develop skills.