Family Violence Crisis Specialist (Intake & Assessment)

About the role

Safe Steps is Victoria's only 24/7 family violence response centre, offering information and referral, crisis response, specialist risk assessment, safety planning, Webchat and supported crisis accommodation. As a Family Violence Crisis Specialist (Intake & Assessment), you will provide telephone and web-based crisis support, conduct specialist risk assessments, develop safety plans and connect victim-survivors to services. The role is permanent and part-time, with opportunities across weekend, evening and overnight shifts.

Key responsibilities

• Deliver telephone and web-based crisis intervention, information and referrals to victim-survivors and service providers
• Assess and respond to family violence risk in line with the MARAM Framework
• Identify immediate safety needs and determine crisis response pathways
• Work within a multidisciplinary team and maintain accurate client records
• Take part in reflective practice, supervision and continuous quality improvement

Required profile

• Bachelor of Social Work or equivalent, or willingness to work towards one
• At least 3 years' experience in the specialist family violence sector or crisis-focused roles
• Demonstrated experience in intake, screening and risk assessment
• Knowledge of the Victorian family violence system and referral pathways
• Current Working with Children Check and willingness to undergo a National Police Check
• Availability across a 24/7 roster, including weekends, evenings and overnight shifts

Required skills

• MARAM Framework training (or willingness to complete it on commencement)
• Ability to work calmly in high-pressure, time-critical situations
• Desirable: telephone or web-based counselling or crisis service experience, and experience in 24/7 or shift-based environments

What we offer

• Remuneration at SCHADS Award Level 5 with generous salary packaging
• Supportive supervision, reflective practice and continuous training
• An inclusive, values-driven workplace committed to staff wellbeing