Executive Manager, Global Trade Operations

About the role

The Executive Manager, Global Trade Operations reports to the General Manager, Market Operations and leads a national team responsible for the operational execution of Trade products. The role sits in the Market Operations Leadership Team within the Chief Operations Office and covers end-to-end operational support across customer servicing, transaction processing and product lifecycle management. It combines large-scale people leadership, operational accountability, risk stewardship and transformation delivery.

Key responsibilities

• Lead end-to-end operations across Trade Finance products, including Imports, Exports, Trade Advances, Structured Trade Solutions (Borrowing Base Facilities and Working Capital Facilities) and International Bank Guarantees.
• Deliver safe, stable and efficient operational performance with a strong customer and service focus.
• Drive the Trade transformation and modernisation roadmap, including process simplification, automation, digitisation and AI-enabled capabilities.
• Build and maintain a strong risk culture by managing operational, compliance, regulatory and conduct risk obligations.
• Own and enhance key controls within the operational risk framework.
• Partner with Product, Technology, Sales, Coverage, Financial Crime and COO teams to deliver integrated customer outcomes.
• Use operational, customer, financial and risk insights to inform strategy and prioritise investment and change.
• Lead, develop and inspire a high-performing national workforce and manage relationships with key external vendors and service partners.

Required profile

• Significant leadership experience in an Executive Manager, Head of Operations or equivalent senior role.
• Deep operational leadership experience in financial services; Trade Finance, Institutional Banking or Markets Operations experience highly regarded.
• Proven track record of large-scale transformation, simplification and technology-enabled change.
• Strong risk management capability in complex regulatory environments.
• Ability to partner and influence across business, technology, risk and control stakeholders.
• Experience leading large, geographically dispersed teams and building high-performance cultures.