Executive Assistant – Business Direct & Small Business

About the role

We are seeking an Executive Assistant to support senior leaders in our Business Direct & Small Business team. Based in Melbourne’s CBD, you will provide high‑quality administrative and strategic support in a fast‑moving, customer‑focused environment.

Key responsibilities

• Deliver executive and administrative support to senior leaders, enabling them to operate at their best.
• Proactively coordinate complex diaries, meetings and travel, managing competing priorities and confidential matters.
• Act as a trusted partner and primary point of contact for internal and external stakeholders.
• Create polished correspondence, presentations and leadership materials to support decision‑making.
• Organise customer and banker events, handling logistics to ensure a seamless experience.
• Maintain systems, records and information across shared platforms and workforce tools.
• Manage enquiries with sound judgement, ensuring timely resolution and a positive stakeholder experience.
• Contribute to a compliant, high‑performing team environment, supporting onboarding, training and key initiatives.

Required profile

• Proven experience delivering exceptional executive support in a dynamic environment.
• Outstanding organisational skills with the ability to prioritise, stay ahead and adapt.
• Strong communication and stakeholder‑management abilities, with a professional presence.
• Attention to detail and the judgement to handle sensitive matters responsibly.
• Proactive, forward‑thinking mindset that anticipates needs and solves challenges.
• Resilience and adaptability, remaining effective under pressure.
• Collaborative, team‑first attitude with a passion for delivering great support.
• Commitment to diversity, equity and inclusion.

Required skills

• SAP
• People Hub
• Flexipurchase

What we offer

• Permanent full‑time position based in Melbourne CBD.
• Opportunity to work closely with senior leaders in a customer‑obsessed organisation.
• Inclusive and diverse workplace that values equity and respect.