Customer Service Consultant – Phone-based Customer Experience Role

About the role

Bring your customer service skills to life in this phone‑based role as a Customer Experience Consultant. You’ll manage inbound phone and email enquiries, resolve issues quickly and collaborate with stakeholders to deliver outstanding outcomes.

Key responsibilities

• Manage and prioritise inbound phone and email customer cases and queries.
• Develop excellent rapport with customers and internal teams, both over the phone and face‑to‑face.
• Identify complex problems, resolve them or appropriately escalate.

Required profile

• Experience in a customer service environment such as call centre, retail or hospitality.
• Proven ability to resolve complex or ambiguous customer issues.
• Strong verbal and written communication skills and a customer‑focused mindset.

Required skills

• Phone‑based customer service handling.
• Problem‑solving and issue escalation.

What we offer

• 27 days of annual leave per year.
• Hybrid work flexibility with an office in North Sydney overlooking the Harbour Bridge.
• ‘Dress for your Day’ policy.
• 16 weeks paid parental leave for primary carers and 4 weeks for secondary carers.
• Ongoing training and career development opportunities.
• Rewards program with retailer discounts and other employee benefits.